Many times I have experienced good customer service when dealing with things on the phone. However, this week it wasn't quite as good. Let me explain.
We decided to make some changes in our phone service, which would mean that we could have the luxury of caller ID. That way, we will know who is calling, who has called etc. and can even screen our calls if we want to.
Well, on Thursday I called our local phone company and talked with this charming gentleman. I explained that we wanted Caller ID, we went through the propper steps etc, and he assured me that it would be all set and in place before midnight. Ah, the joy of the anticipation. I kept checking my phones, even resorted to calling my number from my cell phone part way through the afternoon. Nothing. I did keep hearing this strange beeping before the dial tone though, and I couldn't quite understand that.
Well, yesterday I was away from home for several hours, so couldn't call to find out what this beeping was all about, and why the Caller ID had not kicked in. I did call home though and got this message that I had reached my number, and would I like to leave a message. Now, why would that be on my phone.......lights began dawning. Had he somehow set us up with Voice Mail instead of caller ID????
Yup, that is exactly what happened. When I finally got home and called the phone company again, this lovely lady assured me that is what he had done. (I can see how easy it would be to make that mistake....Caller ID, and Voice Mail sound so much alike.......)
She switched it over for me, and sure enough soon the caller ID was in place. I even called our number so I could see it in action. Impressive. But....I was still getting this annoying beeping. So, I finally called the phone company--- again. That beeping was just letting me know I had some voice mail waiting!!! OK, why didn't somebody explain that to me sooner, and why didn't you tell me on Thursday how to access said Voice Mail!!! The kind gentleman this morning assured me it takes awhile for things to be processed and that eventually this beeping would go away. I then politely asked if there was someway to get rid of it sooner.. Well, if you really want to....just punch in these 3 numbers and you can delete the messages, and that will stop the beeping. He seemed to think it would be quite normal and acceptable for the next several days to listen to about 15 beeps before the dial tone started, and I could make a phone call. Hmmmmm.
Ah, well, it is all fine now, and is all working the way it is supposed to work. And all three were really just trying to help me- I think. And, three cheers for all the wonderful Customer Service Representatives there are out there...somewhere. I just happened to run into 3 this week that were probably all having a bad day. I will be praying for them.
1 comment:
Chuckle!
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